For managers who may not put up with kids' stuff because they really have to implement something actually: Only meta level gives you power to control communication meaningfully and issue-driven ! Principle Sketches using Meta Level a holistic systematic graphical sustainable communication solution by mem-topics© Meta Levels, Principle Sketches, Company Comix... e-mem© Sales Situation Management, Meeting Planner, Newsletter... I wish you a lot of mojo by using suitable methods and tools Dipl.-Ing. Werner Riegler memeticor® Useful literature for this theme is here as always: memeticor® book list - and if you want to write something corresponding, here is the memeticor® Blog